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Outstanding student care and support

Creating a supportive and friendly home-away-from-home experience.
Teacher supporting student with their English language
Student welfare

A supportive and welcoming community.

Our approach is simple. We create a strong support system around your child, so that they can safely and confidently grow as individual and independent learners.

Our Bell community – of fellow students, staff and teachers – are here to support your child’s wellbeing throughout their time at Bell (and beyond).


a fully-checked location and team

Safe and secure schools

Your child will have a dedicated support team looking after them on our secure residential location, 24 hours a day, 7 days a week. We take great pride in our student:staff ratio of 6:1 for students aged 11-17 years (5:1 for juniors aged 7-10). Anyone working on a Bell young learner course must pass safeguarding checks including ISA Children’s Barred List clearance, a criminal record check and supply full references covering the last five years.

Staff also complete a course in child protection and every centre has a number of staff who hold the Advanced Safeguarding Certificate.

Boys and girls have separate accommodation on site with their own secure storage for valuables. Students are required to give pocket money and all medication to the centre manager for safekeeping, and this will be carefully managed and distributed by staff members throughout your child’s stay.

Bell staff at a young learner English language centre
Students on an English language course
daily welfare review

House meetings

Our houseparents are responsible for caring for the welfare of students outside of the classroom. Your child will have daily house meetings throughout their course to discuss what they have achieved and share any concerns.

We have questionnaires, a suggestions box and a student council – and we act on requests right away.

Each evening, children have access to WiFi and computers so they can contact friends and family. We also have a 24-hour emergency helpline if you have any urgent concerns.

Other useful information