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Student welfare

Outstanding student care

Dedicated houseparents, 24-hour supervision and an emergency helpline: there are many aspects of welfare provision at Bell that you won’t find elsewhere.

Safe and secure schools

Your child will be in a safe and secure residential environment 24 hours a day. Boys and girls have separate accommodation on site with their own secure storage for valuables. All our activities are fully risk-assessed for safety. Students are required to give pocket money and all medication to the centre manager for safekeeping. This will be carefully managed and distributed by staff members throughout your child’s stay.

Young learners

Caring team of fully-checked staff

Your child will be cared for by our dedicated support teams, which include houseparents, teachers and activity leaders, on site 24 hours a day, 7 days a week:

  • Houseparent – responsible for the care and welfare of your child outside of the classroom
  • English teacher – responsible for your child’s learning in the classroom
  • Activity leader – responsible for the student’s afternoon and evening activities

On Bell young learner courses there is a minimum ratio of a Bell member of staff for every 6 young learners. For juniors (aged 7-10) the minimum ratio is a Bell member of staff for every 5 young learners.

Anyone working on a Bell young learner couse must pass safeguarding checks including ISA Children’s Barred List clearance, a criminal record check and supply full references covering the last five years. All staff complete a course in Child Protection and every centre has a number of staff who hold the Advanced Safeguarding Certificate.

Daily welfare reviews

Your child will have daily house meetings throughout their course to discuss what they have achieved and share any concerns. We have questionnaires, a suggestions box and a student council – and we act on requests right away. Each evening, children have access to WiFi and computers so they can contact friends and family. We also have a 24-hour emergency helpline if you have any urgent concerns.

Tasty and nutritious food

Your child will be offered a choice of nutritious food at each mealtime; breakfast, lunch and dinner. Every menu includes a selection of hot and cold items including fresh fruit and vegetables. Snacks are available during break times and at each evening house meeting. Packed lunches are provided on all study tours. If your child has a dietary requirement associated to an allergy, please let us know so we can accommodate this.

Medical support

If your child is unwell, they will be well cared for by our on-site team. All staff have first aid knowledge and designated first aiders have undergone additional training. Some schools also benefit from regular clinics with a school nurse. Bell has agreements with local health providers and a member of Bell staff will always accompany a student should they need to visit a doctor or dentist.

An inclusive approach

We will always endeavour to accommodate students with additional learning needs. Our St Albans school can also accommodate students with physical disabilities or mobility issues. We will work with you before your child arrives to see how we can tailor the programme to meet your child’s individual needs.

Regular inspections and accreditations

We are regularly inspected by industry regulators who assess our learning and welfare provision. The British Council’s last inspection resulted in points of excellence in the following aspects of general management: premises, leisure facilities, academic resources, academic management and course design, pastoral care, accommodation and leisure programme.

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The British Council awarded us for our excellent safety standards and care

Young Learners English UK
Bell Education Trust is a Tier 4 Sponsor on the UKVI register of sponsors
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Accredited by the British Council for the teaching of English