Privacy Policy

Bell Educational Services Limited, known as ‘Bell’ is committed to processing your data fairly and lawfully. This privacy policy explains how we use any information we collect about you or your child when you engage with us.

Any reference to ‘your data’ includes any data collected on those attending our Young Learner courses, and so may be your child. It also includes Bell employees and, other individuals Bell engages with.

What information do we collect about you?

We collect information about you when you book onto one of our courses or engage you in employment. Information is also collected when you submit an enquiry either through our website (bellenglish.com), directly by email, or if we meet you at an event. Website usage information is collected using cookies.

We will only collect information necessary to your relationship with Bell and will retain this data for no longer than is necessary for its intended purpose or until you request otherwise.

How will we use the information about you?

We collect information about you to process your booking, manage your account throughout this process and your time at Bell. With your permission we will occasionally contact you following your time with Bell, with offers on our products and services we think may be of interest to you.

Information gathered from your usage of our website will be used for internal analytics to inform how we can improve the website for the benefit of the customer journey.

We will only share your information with third parties that are necessary during your time with Bell. Bell will never share your information for marketing purposes with companies outside Bell.

Marketing

We would like to occasionally send you information on our products and services which may be of interest to you. If you have consented to receive marketing, you can opt-out at any time.

If you no longer wish to be contacted for marketing purposes you can do so through the unsubscribe link on our emails, or by emailing enquiries@bellenglish.com. Where you do opt-out of communications from us, we will retain your information to ensure we do not contact you in the future, while still maintaining a record of your academic achievements with Bell.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email dpo@bellenglish.com or write to us at Bell, Red Cross Lane, Cambridge, CB2 0QU, and Bell will aim to respond within 1 month. In complex cases we may need extra time to consider your request and therefore this can take up to an extra 2 months to respond. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the website and to compile internal reports on website activity.

You can set your browser to not accept cookies, however as a result some of the features on our website may not work as a result.

Other websites

If our website contains links to other websites, we are not responsible for its content. This privacy policy only applies to our website only, so you should ensure you read their privacy policy.

Changes to our privacy policy

We will keep our privacy policy updated and under regular review and will place any updates on this webpage. This privacy policy was last updated 25th January 2024.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold on you, by email dpo@bellenglish.com or write to us, Bell, Red Cross Lane, Cambridge, CB2 0QU

For Article 27 GDPR purposes we have an EU Representative, in the EU which can be contacted for any EU customers’ data protection questions or queries about our EU data processing activities:

Contact Name: Rickert Law

Email address: art-27-rep-bell@rickert.law

Address: Rickert Rechtsanwaltsgesellschaft mbH, Colmantstraße 15, 53115 Bonn, Germany