Find out more about studying on a Bell Young Learner course by reading through our frequently asked questions.
Still have questions? Contact us and we will be happy to help.
What clothes and items will my child need?
Your child does not need a lot of clothing, but please remember that it can sometimes be cold and wet in Britain. A number of activities will take place outside, so your child is likely to get a little dirty or wet depending on the weather conditions.
For ALL courses, we recommend:
- Casual clothes for everyday wear
- Warm sweaters
- Something to wear at a party or disco
- Walking shoes
- A warm coat or jacket (preferably waterproof)
- Jogging pants and sweatshirt
- Sportswear and sports shoes (non-marking soled shoes must be worn in all indoor sports halls).
For Winter Explorer at St Albans:
It can be very cold and wet in Britain during the winter so please consider packing extra winter/warm clothing including:
- Hat, scarves and gloves
- Warm waterproof coat/jacket
- Old trainers
Site specific items
At Wellington there is a swimming pool. If your child wants to swim they should bring:
- Swimming costume or trunks
- Towels for washing and swimming
- Goggles (if required)
For specific Academies, we recommend they bring the following items:
- Riding boots or shoes with a minimum 1 inch heel
- Slim fitting trousers which are suitable for riding (not jeans)
- Waterproof coat
- Trainers suitable for astro-turf (artificial grass) surfaces
- Tennis racket
- Football boots (no metal studs)
- Football trainers, suitable for indoor/astro-turf surfaces
- Shin pads
- Goal keeper gloves
- Waterproof jacket
- Black t-shirt
- White t-shirt
- Suitable footwear
Your child should only bring one suitcase, in addition to their hand luggage. Please check with your airline regarding weight restrictions for luggage on both outward and return flights and remember to attach your Bell luggage labels.
Please note that Bell cannot be responsible for the safety of valuable items and students wishing to bring them do so at their own risk.
What toiletries does my child need to bring?
Your child must bring their own towels, soap and shampoo, as well as a hairdryer and adapter if desired. Paper hand towels are provided in bathrooms.
Are there laundry facilities?
A free laundry service is provided each week to cover essential items such as underwear and socks. Please ensure all clothes are machine washable up to 40°C and can be tumble-dried.
They should be clearly labelled with your child’s name. Bell cannot accept liability for damage to clothing which cannot be laundered in this way.
Please pack enough underwear as laundering normally takes 2 to 3 days, and your child may have to wait for up to 7 days before the first laundry service.
House parents will advise of laundry days and instruct your child where to leave and pick up their clothing.
For safety and security, your child's pocket money is deposited with a local bank. Your child will be able to withdraw their money at least twice a week, before their study tour.
We do not recommend that your child travels with their pocket money. They will only need to carry sufficient money for essentials at the destination airport.
We suggest your child is provided with about £100-£150 GBP per week for pocket money.
They will then need spending money for 2 study trips (the cost of the trips themselves is included in the course price). They may also like to purchase additional snacks and souvenirs at their Bell school.
We recommend that if your child brings cash it is in sterling wherever possible. If they bring any foreign currency, they will need to change this during a study tour – a member of staff will accompany them to a bank to do this.
For security reasons, all pocket money and any credit or debit cards must be handed in when your child arrives on the course. The money will be carefully counted with the member of Bell staff who is checking them in and your child will sign to confirm the amount handed in.
At least twice a week, before study tours, your child will be given the opportunity to withdraw some of their money from the Centre Manager who looks after the pocket money account.
This method of taking money out in smaller instalments ensures that your child does not have large amounts of cash with them unnecessarily and helps them to manage their money during their stay.
Once your child has withdrawn and signed for their pocket money, it becomes their responsibility and Bell are not liable for any loss.
When your child finishes their course, any outstanding money, minus any deductions for damages or lost items, will be returned them.
Students will need to give a refundable damage/key deposit upon arrival of £50. This will be returned at the end of the course unless they have caused any damage. They should bring this with them cash in a sealed envelope with their name on.
How do I transfer money?
Pocket money can be sent in advance by bank transfer only. Payments can take up to 2 weeks to process so please allow plenty of time to make payments. Credit and debit cards are not accepted. On all pocket money payments, make sure you quote your child’s full name and student ID (which is found on the booking confirmation), and send us a copy of the banking papers.
If your child is studying in two Bell schools, pocket money will be split equally between the schools.
Note: Bell does not cover bank charges and exchange rate differences.
Bank transfer details:
Bell Educational Services Ltd Barclays Bank PLC
9 - 11 St Andrews Street Cambridge CB2 3AA,
UK Sort Code: 20-17-68
IBAN: GB79 BARC 2017 68033 38908
On some courses your child may have the opportunity to see a show at a theatre in London's West End. The cost of this optional excursion is between £60-£80 GBP and includes the ticket and transport.
If you would like your child to attend the theatre trip, they will need to approximately £60-£80 GBP in addition to £100-£150GBP pocket money per week.
Please note: Theatre trips will operate subject to ticket and transport availability. A minimum of 40 students is required for the theatre trip to operate.
At the end of every course, we find items of lost property. If your child realises they have lost something while on the course, they should tell a member of Bell staff.
If, once your child has returned home, you realise that they have left something behind, please contact Bell on firstname.lastname@example.org and we will try to find the item.
We will return any identifiable items on request, but charge for postage.
When contacting Bell, please provide a description of the lost item (colour, size, material, etc) and where it was last seen.
After 3 months any unclaimed lost property is donated to charity.
What happens if the airline loses my child's luggage?
If your child’s luggage is misplaced by the airline or it is delayed, they will usually receive a reference number.
The Bell team will manage all communication with the airline, to ensure that the luggage is recovered and sent directly to the school as soon as possible.
While your child is without luggage, the school will provide them with what they need until it arrives, including a towel and selection of toiletries. Where possible, this will be free of charge but, in some circumstances, they may need to use some of their pocket money to buy small items.
What are the Bell school rules?
All students are expected to follow the school rules. The rules are listed below and are clearly laid out in Bell's terms and conditions. All procedures are made absolutely clear to students upon arrival.
- Go to all of their lessons, activities and study tours.
- Be kind to others; ‘bullying’ is not tolerated.
- Give in their travel tickets and passports when they arrive so that we can keep them safe.
- Give in their money and credit cards and take it out from the ‘Bell Bank’.
- Give in their medicine and ask for these when they need them.
- Lock expensive things away in the space given to them or give them in at the Course Office so that they can be kept safely.
- Stay in groups of three or more people when they have free time on study tours.
- Respect the school building and equipment.
- Be quiet after ’lights out’.
Students must not:
- Leave the school without the permission of the Centre Manager.
- Go into the boys' house if they are a girl, or go into the girls' house if they are a boy.
- Download onto Bell computers.
- Activate fire alarms or use fire exits unless there is an emergency.
- Smoke or have cigarettes, electronic cigarettes or lighters.
- Drink or have alcohol.
- Use or have illegal drugs
Parents will be contacted if these rules are broken. Any students breaking these rules, English law, or persisting in anti-social behaviour will be disciplined and, in serious cases, may be sent home early with no refund of fees.
These rules are to ensure the safety and enjoyment of all Bell students.
Mobile phone usage
At Bell we encourage the positive use of mobile phones and other technologies for effective and engaging learning; in lessons students may use their phones to access content related to the topic as well as, during the elective programme, mobile phones can be used in a variety of activities such as photography and film-making.
When not being used, we encourage students to leave their phones and other mobile devices safely locked away.
There is access to free wifi in communal areas at all our centres. Our centres also have computer rooms where students can communicate with home via Skype and other online platforms. Our internet has content restrictions to ensure student safety and we advise students how to be SMART online.
Students can also purchase an International SIM card, but if you are experiencing difficulties in contacting a student, please call the school directly.
What levels of supervision are there?
Your child will be cared for by our dedicated support teams, including house parents, teachers and activity leaders, on site 24 hours a day, 7 days a week.
On-site there is at least a 1:6 staff to student ratio, and on our Junior Explorer course there is a 1:5 staff to student ratio.
On study tours, children over 11 years of age can enjoy small periods of free time (up to one hour only) with small groups of friends. A member of the Bell team will advise the students on an agreed meeting place, and will be there waiting for them.
Students aged 7-11 will be accompanied by staff during this time.
How can I contact my child while they are away?
Upon arrival at the school, we will encourage your child to contact home to let you know that they have arrived safely.
For safety reasons, we recommend that every child brings with them a mobile phone and that they use this to stay in touch with you.
Each school has wifi in the communal areas, as well as designated computer time, so we can support your child in contacting home via Skype or email. Your child can also purchase an International SIM card from all our schools.
You can also contact the school and arrange a suitable time to speak to them.
- Course Office: 0044 7850 604844
- Emergency Contact: 0044 7730 985859
- Email: email@example.com
The Leys School
- Course Office: 0044 1223 508917
- Emergency Contact: 0044 7848 456055
- Email: firstname.lastname@example.org
- Course Office: 0044 1344 753471
- Emergency Contact: 0044 7848 456056
- Email: email@example.com
What happens if my child falls ill?
At each school, there are morning clinics available with the school nurse. We also have staff who can administer first aid and, providing that you have given consent for us to give non-prescription medication, our welfare team can treat minor ailments such as colds, coughs and headaches. If your child needs to see a doctor a member of the Bell team will accompany them to a local doctor’s surgery.
Please note: For the safety of all students, all medication, with the exception of an epipen, must be handed in at registration. This is stored safely in a locked area and, providing that the correct authorisation has been given on the young learner medical form pre-arrival, the welfare team will administer medicine as per your instruction.
Please carefully consider whether you wish to authorise us giving non-prescriptive medicine (e.g. paracetamol) to your child.
Please note that if your child is from outside of the EU they may have to pay for prescription medication. This can be invoiced to you.
Who can my child speak to if they are upset or worried?
Your child will have dedicated team of staff that they can speak to in confidence if they are worried or upset. The team includes a:
- Houseparent – responsible for the care and welfare of your child outside of the classroom.
- English teacher – responsible for your child’s learning in the classroom.
- Activity leader – responsible for the students’ activity team and extra-curricular activities.
What are the emergency phone numbers?
In the event of an emergency, please use the emergency phone number provided for your child’s school:
- Bell St Albans: 0044 7730 985859
- The Leys School: 0044 7848 456055
- Wellington College: 0044 7848 456056
These numbers are staffed 24 hours a day.
We also advise your child to save the emergency number on their mobile phones.
Does the course include insurance?
Yes, insurance to cover medical expenses, cancellations and curtailments and loss of personal property is provided as part of your course fees.
This insurance is provided through One Direction.
- Pre-existing medical conditions are not covered
- Bell cannot be help responsible for loss or theft of personal property
For further information, visit www.bellenglish.com/useful-information/policies
Accommodation and meals
Can I make a rooming request for my child?
We encourage a mix of nationalities in student houses and will try to accommodate any rooming requests made at the point of booking.
Any room requests made close to or after arrival will still be considered but cannot be guaranteed.
Please note, however that different sites have different room types (single/twin/dormitory) and it will depend on the time of year/number of students.
Does each bedroom have a bathroom?
No, students share bathroom facilities with other students.
There are separate bathrooms for girls and boys, and also separate staff and student bathrooms in each house.
What time do students go to bed?
This can sometimes depend on the evening activity and the house meetings, but usually bed time for junior students (aged 7-10) will be by 10pm and for students 11-17 it will usually be by 10:30pm.
Can I see a sample menu?
All of our young learner schools offer fresh, healthy and nutritious meals. Your child will have the opportunity to try British cuisine, whilst also enjoying dishes from around the world.
To get an idea of what your child may eat at meal times, view our sample menu which is intended as a guide only. Actual meal plans are subject to change.
In every school there are facilities for your child to buy snacks.
Will my child’s dietary requirement be catered for?
Please advise staff at the time of booking if your child has a special dietary requirement or allergy.
At all our sites we endeavour to cater for dietary requirements and staff are on hand to supervise meal times and inform students about the food on offer.
Food is matched with pictures of allergens, but if your child is unsure they will need to speak to a member of staff.
Please tell us if your child requires Halal meat.
Where can my child socialise with other students outside of lessons?
Students have access to communal spaces in their houses and around the school where they can socialise with their new friends in their free time.
The academic programme
Bell uses project-based learning to teach students grammar, vocabulary and practical and everyday language themed around a suitable topic.
Topics may include British traditions, international food, UK pop culture or Shakespeare. Students work together to achieve a project outcome such as a video, presentation, class magazine or a short story.
Teachers use a range of communicative teaching techniques such as pair work, discussions and information gap activities to help students learn by doing.
The emphasis is on improving students’ communicative confidence by using language to achieve real-life goals.
Find out more about our teaching approach, The Bell Way.
In addition to traditional classroom-based learning, students learn through their daytime, evening activities, and study tours.
During the activity sessions your child gains new practical skills, improves their English knowledge and language level, as well as developing life skills such as teamwork and leadership, and will also grow in confidence.
Bell considers study tours as lessons outside of the classroom. On study tours students develop their language and life skills, and learn about British culture through exploring places of interest such as Oxford, Cambridge and London.
We also hold an English Challenge Day on each course, which encourages the use of English throughout the day with games and competitions.
Students are tested on the first morning of the course. The test includes a grammar and vocabulary task, a writing task and a short speaking test with a teacher. Students are placed in the class that is most appropriate for their age and English level.
We also consider nationality and gender when creating classes to make sure there is a good balance.
If your child feels they are in the wrong class they should speak to their teacher, or the Director of Studies, who will help them to make sure the class is meeting their needs.
To provide a record of your child’s time on the course and demonstrate their progress, their achievements are recorded daily in a personal language portfolio which contains:
- Project and language lesson work
- Study tour work
- Activity certificates
- ‘Can-do’ statements – a certificate demonstrating level of English achieved.
- Progress report by their teacher outlining participation and improved communication skills.
At the end of each course your child will receive an official Bell certificate with grades showing their English level and comments from their teachers.
The certificate can be re-sent via email if your child loses it or forgets to take it home. Please email firstname.lastname@example.org if you require an additional copy of a certificate.
An inclusive learning environment
At Bell we pride ourselves on offering an inclusive environment for students of all needs and backgrounds.
We are usually able to tailor our classes and activities to students with special needs, as long as we are informed in advance of any special requirements or considerations.
All special requirements should be disclosed on the medical form pre-arrival.
Can I receive copies of videos/photos taken during my child's course?
Due to UK child protection laws, we are unable to share videos/photos taken during the course with parents or students after the course finishes.
All parents are requested to give permission for Bell to take and use photos of their children for educational and promotional purposes.
If a child in one of the photos/videos taken on the course does not have parental permission then we cannot share these photos/videos with other students or parents.