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Student welfare

Your wellbeing is our top priority. We believe that to perform your best, you need to study in a supportive, friendly environment.

You will benefit from a dedicated student services team who work together to ensure you have a rewarding experience and leave Bell with memories that will last a lifetime.

Outstanding student welfare

We offer a high standard of care and support for all of our students. We are here to help you with anything you need during your stay. If you have any concerns or problems, you can speak with our student services team in confidence.

Come to reception for help with a range of queries including booking an exam, opening a bank account, sending post, money transfers and guidance on the local area.

Support for 16 and 17 year olds

Students who are 16 and 17 are given special care and attention. If you are 16 or 17, you will stay with one of our host families to ensure you are supported outside of school hours. You will be given a curfew of 11pm and advised of the UK laws regarding under 18s on arrival. In addition, you will meet with our student services team weekly to discuss your experience and any concerns you’re having.

Accommodation advice

We want you to be as comfortable and happy as possible while you’re staying with Bell. You can choose to live with fellow students in one of our residences or experience British culture by staying with a local family. Our accommodation team are available if you have any questions or concerns during your stay.

Medical care and emergencies

In each school, we have staff who are trained in first aid and our student services team can help you register with a local doctor. We also have a 24-hour phone number for you to contact in emergencies. The emergency phone number is easily accessible and can be found on your Bell student card.

Higher Education Advisory Service

If you are considering applying to a UK university, or going onto study on Bell’s University Foundation programme, come and speak to our expert and impartial advisors who can help you find the course and university for you. We can also guide you through your university application, help you write a successful personal statement and provide support finding relevant work placements.

Your first day at school

We understand that your first day may be daunting. However, there’s no need to worry – on arrival you will receive a warm welcome and a comprehensive introduction to the school. Here’s a taste of what you can expect on your first day:

Arrival: You will be greeted by our student services team and given your student welcome pack, which includes your Bell student ID, maps of the local area, emergency contact form, a pen and note paper.

Language test: Your language level is tested to ensure you are placed in the correct class.

Student induction: You will receive an introduction to the school and take a tour of the facilities.

Lessons: After morning break, you will start your lessons and meet your new classmates.

After lessons: End your first day by attending our Language in Action programme and meet some new friends. In Cambridge we run a city orientation tour every Monday and our London team hosts a welcome talk, where you can ask any questions about staying in the capital.