Technical Support: Common Problems
If you experience any problems accessing this website, don't worry.
Most common problems will be fixed by following this trouble shooting
guide:
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Do you have a user name and password? |
Get a free BellEnglish membership!
If you are not registered and would like to register, please click
here.
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Is your system compatible? |
Bell English Online has the following minimum system requirements:
Operating System: Windows 95
Memory: 32 MB
Screen Resolution: 800 x 600
Browser: Internet Explorer 4 or Netscape 4
Browser Plug-in: Macromedia Shockwave
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Do you have the necessary plugins
installed? |
Important note - Bell Online Learning
To take full advantage of the BellEnglish multimedia experience you will
require the following Macromedia Plugin Players. Both these players
are FREE to download from Macromedia's Web Site.
The FCE Modules have been developed with Macromedia Authorware. They
offer a fully featured multimedia learning experience. In order to view
the FCE Modules, you will require the Macromedia
Authorware Plugin installed on your computer. Click on the link below
to find out more about downloading this Plugin from Macromedia -
The Free language practice activities and games have been developed
with Macromedia Shockwave. They offer a fully featured multimedia learning
experience. In order to view and use these Free Activities, you will require
the Macromedia
Shockwave Plugin installed on your computer. Click on the link below
to find out more about downloading this Plugin from Macromedia -
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Are you using a browser with
a high security setting, or do you have cookies disabled? |
If you are not sure then read below:
Your browser must not be set to high security or have cookies
disabled, if it is you will not be able to view Bell English Online.
To check and set your security setting and cookies:
Internet Explorer 5
- Click Tools, and then click Internet Options.
- Click the Security tab.
- Click the Internet zone.
- Select a security level other than High.
-or-
Click Custom Level, scroll Active sections and click Enable for
both options and scroll to the Cookies section, and click Enable for
both cookie options.
Internet Explorer 4.x
- Click View, and then click Internet Options.
- Click the Advanced tab.
- Scroll to the Security section.
- Under ActiveX, click enable.
- Under Cookies, click Always accept cookies.
Other browsers To see if your browser supports cookies, and for detailed
instructions about how to enable this feature, see the online Help for
your browser.
If you see a message to notify you that this Web site is trying to display
ActiveX content, or send you a cookie, or install shockwave when you
try to sign in, you should choose to continue or you will not be able
to sign in.
If your browser does not support cookies, you can upgrade to a newer
browser, such as Internet
Explorer 5.
If you have tried all the above and still experience problems signing
in, please
or fill in our feedback form, detailing the problem and your system setup. If it is a Shockwave player
problem visit the Macromedia
Virtual Technician. |
